SERVICE POLICIES
These are working policy summaries for review, not final legally approved customer terms. Confirm all provisions and Sweep&Go implementation before publication.
Scheduling and access
Customers are assigned a service day, not a guaranteed arrival window. Provide at least 24 hours' notice to cancel or reschedule. Keep gates accessible, provide correct community entry codes, and secure dogs according to instructions. For unresolved customer-caused access failures, we attempt contact and document the issue; the visit counts as used. A $10 return visit may be offered subject to route availability.
Missed visits and weather
If Texas Poop Pawtrol misses a scheduled visit, we offer makeup service or a credit. Unsafe weather may result in rescheduling or credit for an unperformed visit.
Service quality
Report incomplete-cleanup concerns within 24 hours so we can review and correct eligible issues.
Billing and refunds
Standard recurring billing is prepaid in four-week cycles. A valid payment card is required on file. Eligible unused prepaid service is refunded proportionally at the actual amount paid, without retroactive discount penalties. Approved refunds target 5–10 business days, subject to payment processor timing. Optional 26-week and 52-week plans require explicit authorization for each renewal and are not yet active.
Promotional offer
Free initial-cleanup fees for qualifying new standard residential customers signing up for weekly or biweekly recurring service and prepaying their first four-week cycle. Recurring service charges still apply. Exceptionally large, unsafe, or nonstandard properties require a separate quote before confirmation.
Privacy and consent
Customer contact, address, access, dog safety, and payment information must be handled through secure systems. Do not submit payment-card information through ordinary email or social messages. A final privacy policy and legally reviewed terms must be published before live signup.